In an effort to continuously improve services to our customers, we ask that you take a few minutes to fill out this confidential survey. Your answers will be used for the purpose of service improvement.


Regarding your experience with The Village Financial Resource Center:

When did you first use the agency’s services? Month: Year:

1. Did you receive a response from a financial counselor within 3 business days?
Yes No

2. If you cannot recall exactly, were you contacted within a reasonable period of time?
Yes No

3. Do you feel that your stress level was lowered after your counseling session?
Yes No

4. Did your counselor thoroughly discuss your specific financial situation and offer suggestions?
Yes No

5. Did you and your counselor set financial goals?
Yes No

6. If you were charged a fee, was it fair?
Yes No


7. Regarding your experience with The Village in general:
The Village strives for excellence in every area. Would you give The Village an excellent rating?
Yes No ... If no, why not?

8. What was the best part of your experience with The Village?

9. Are there services you and/or your family need that The Village does not provide? (Please visit www.thevillagefamily.org for a list of additional services offered.)
Yes No

If yes, please specify:


Other comments:

10. Did you use the Yellow Pages to find our number prior to contacting us?
Yes No

11. If you would like to be contacted, please include your contact information below. (Without this information, your survey will be anonymous.)
Name:

Email and/or Phone:


Thank You for your Comments!