Website Privacy Policy and Terms of Use

This policy was last updated on 7/20/2022. Original policy effective as of 1/19/2018.

This website is owned and operated by The Village Family Service Center (hereafter referred to as The Village, we, or us). The Village takes the privacy of your personal information seriously. This policy describes how information may be collected, how it may be used, and the measures we take to ensure the security of that information.

When you provide personal information, such as your name, address, phone number, email address, or payment information, to The Village through an online contact form, email subscription service, or linked payment processor, we will use that information to respond to your questions or comments, to provide services or information to you, and/or to obtain payment for services provided. The Village may also contact users with information that relates to their requests or interests. Information you submit is shared internally with employees of The Village who need this information to respond to your request or improve operations. Information may also be utilized to evaluate the technical functionality of our website, and to address inappropriate use or communications with our website.

The Village offers you the opportunity to receive email communications including newsletters and marketing communications. You may opt out of receiving marketing emails by following the instructions on the marketing email. Other communications that you send to us via email may be shared with a customer service representative, employee, counselor or other Village employee that is best able to respond to your inquiry. Email communications are not completely secure or confidential. It is possible that an email may be accessed or read by other internet users. Please do not use email for communications you wish to keep private and secure.

The Village uses cookies to collect information related to site traffic and usage patterns, primarily to improve the design and structure of the site and improve and market our services. This information may include but is not limited to number and frequency of visitors on each web page, Internet Protocol addresses, length of stays, and actions taken. Third parties we partner with may use cookies, web beacons, and similar technologies to collect or receive information from this website and elsewhere on the internet, and use that information to provide measurement services and targeted advertising. We have no access or control over these third-party cookies. At this time, The Village does not allow you to access your information that is collected from the website.

Through your internet browser, you may have the option to reject this website’s cookies and still use the site. By continuing to use this site without changing your settings, you are agreeing to the use of cookies. You can learn more about your options for digital advertising and choose your preferences for these third-party providers at www.aboutads.info/choices.

We will not sell or rent your information to anyone, and will exercise reasonable efforts to keep the information secure. To protect individual's privacy, The Village uses encryption technologies. In addition, The Village allows only authorized employees or agents access to personal information. Although The Village cannot guarantee there will be no unauthorized access to personal information, our measures increase the security and privacy of information traveling to, from, and within this website.

This website is not directed at children. If you are under the age of 13, we ask that you have your parent or guardian submit any information to the website on your behalf. Children should obtain permission from their parents or guardian before sending information about themselves over the internet, to The Village or anyone else. If you are under the age of 18, please do not provide any personally identifying information during your visit to our website. We do not collect personal information from children under the age of 13. In the event we have knowledge that a child under the age of 13 has submitted any personal information to us through our website, we may use the email address and/or phone number provided by the child for the sole purpose of responding to the child’s question or notifying the child of our policy. We will not use the email address provided by the child for any other purpose and we will delete it from our records. If we become aware that we have unknowingly collected personal information from children under the age of 13, we will delete the information immediately.

To learn more about how The Village handles protected health personal information of clients, you can read our Notice of Privacy Practices.